Please do not send any return/exchange products to Ergoport prior to contacting us for approval.įreight in Australia is based on the heavier weight, either physical weight or volume weight. For all enquiries related to returns or exchanges, please e-mail Please keep your invoice for proof of purchase. These include all chairs and complete height adjustable desks. Please note there is no refund or exchange for special order items (unless faulty or damaged on arrival). If the product you receive is faulty/dead on arrival or damaged in transit, contact us within 7 days and you will receive either a full refund (including any freight costs) or product exchange (refunds and exchanges are upon approval and only after damaged goods have been inspected). products removed from blister packaging or without packaging, products that have been installed (monitor arms, keyboard trays, anti-glare and privacy filters etc). Unfortunately, we cannot accept products which are not in a resellable condition e.g. A 20% restocking fee will apply to approved returns. However, if you do make an incorrect choice or change your mind, return the product within 7 days of receipt (upon approval only). ReturnsĪt Ergoport, we strive to provide the most up-to-date information on our products to allow you to make the most informed decision before you make your purchase. Once your order has been shipped, we send an e-mail with the tracking information for your order. We require a contact phone number and email address for all deliveries. Please allow up to 8-12 weeks for delivery.ĭesks: As desks have a wide range of custom options, please contact us for time frames. Imported chairs (Kinnarps, selected HAG, rh). Other areas are between these times, but please contact us if you would like a more definite timeframe. Sydney & Melboure are usually between 2-4 days. Delivery can take up to 15 days (Darwin & Perth). Custom made chairs (modified seat, or fabric colours) take between 3-4 weeks for manufacture. Major Metropolitan cities 1-3 business daysĪustralian chair companies ( Gregory’s range): Quickship chairs are available for dispatch from the factory within 2 business days. If items are in stock (excluding chairs and desks), the delivery times are as follows: Our couriers cannot phone prior to delivery, and someone will need to be present to accept the delivery during business hours. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.We use Australia Post as our main couriers, deliveries will be received Monday to Friday during regular business hours. ![]() You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
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